Frequently Asked Questions
We guarantee 100% authentic Cuban Cigars and deliver worldwide. Exceptions apply with related laws that differ from Country to Country, therefore the client takes on the responsibility of knowing your local laws for the delivery of our product into their country.
Yes, we offer different packaging to meet customer needs.
PLEASE NOTE**** if you place a cigar order which requires special packaging, then please email us or call us stating your order # and shipping preference. If not your order will be processed and delivered to our current method which is original sealed boxes.
If, for any reason, you are not satisfied with our service or product, please e-mail us or call us immediately. Once we have received the original product in partial original packaging within 20 business days after date of delivery to you we will either refund or resend your order.